About Our Founder

Our founder built her career on the floor, not behind a desk. With a background spanning restaurants, hotels, large-scale events, and brand development, she has trained teams, overhauled service systems, coached leadership, and helped operators turn chaotic shifts into consistent, high-performing service experiences.

Her expertise lies in what actually works, not theory or fluff. From FOH operations and pre-shift systems to cross-department communication and guest engagement strategy, she has worked alongside GMs, chefs, front desk managers, and owners to raise the standard where it matters most: in real time, under pressure, when every detail counts.

She also brings a rare layer of insight that most consultants don't: a deep understanding of how hospitality is perceived and experienced online. As a seasoned content creator with a strong presence on social media, she understands the guest’s point of view not just at the table or front desk, but through the lens of brand perception, storytelling, and shareability. Today, guest experience and brand experience are one and the same, and operators who understand that stay ahead.

She launched Faircloth Hospitality to fill the gap between what’s written in a training manual and what actually happens on the floor, during a packed dinner rush, a missed service recovery, or a high-volume hotel check-in. Her approach is grounded in real-world hospitality culture, with an eye for consistency, timing, tone, and execution, and a sharp awareness of how all of it translates in a world where every experience has the potential to be shared.

If you are looking for someone who understands the rhythm of the pass, the nuance of service pacing, the impact of a great pre-shift, and the leadership it takes to build lasting hospitality culture, this is who you want in your corner. Let’s get to work.