Faircloth Hospitality works with restaurants and hotels to elevate every guest-facing moment. From the first greet to the final touchpoint. Whether you're running a dining room, a boutique hotel, or a multi-concept operation, we help your team move sharper, lead stronger, and deliver hospitality that holds up under pressure.

Our work is rooted in real-world service, not theory. We focus on what actually happens during a packed dinner rush, a high-volume check-in, or when systems start to crack mid-shift. From FOH flow to cross-department communication, we build the training, tools, and leadership development your team needs to deliver service that’s consistent, intentional, and built to last.

Here’s a snapshot of what we offer:

• Guest experience audits across dining rooms, lobbies, and in-room service

• Pre-shift systems and service flow refinement

• Front-of-house and guest services team training

• Leadership development for GMs, department heads, and floor managers

• Cross-department communication protocols and service alignment

• Upselling strategy for menus, room categories, amenities, and on-property experiences

• Custom SOP development and communication tools

• Mystery guest audits and phone etiquette testing

• Staff culture support, retention systems, and accountability coaching

Click Book Now to start the conversation — we’ll review your operation’s needs and send over tailored package options that match your service goals and team structure.